Tech•Food•Horsepower

Previously posted and imported from elsewhere

Whether you’re responsible for one website or an entire room full of servers, your job as a network engineer (or administrator, analyst, operator, whatever) is to keep it up and know when it’s down so you can get it back up. Your job is to strive for 100% uptime and that should always be your goal, but you need to be prepared – you will experience downtime at some point. These three items will ensure you know about (and are in the process of fixing) a problem before your clients do.
(continue reading…)

Previously posted and imported from elsewhere

I’ve been calling computer hardware support for many years. I’d venture a guess that I’ve called over 500 times, most of those to Dell, so I’m going to speak to my experience when calling them. I’ve been in charge of support for thousands of Dell machines, a wide spectrum from enterprise servers to desktops to notebooks. You’re probably chuckling to yourself “He’s called over 500 times? What kind of quality is that!”, but the truth is every manufacturer has defects. Since most PC manufactures get their parts from the same overseas (READ: dirt cheap) suppliers, they all have about the same failure rate. But I’ve always said that I recommend and buy Dell not for the quality, but for the warranty support. Dell has the best warranty support in the computer business. Apple doesn’t.
(continue reading…)